FREQUENTLY ASKED QUESTIONS
What are the check in and check out times?
Standard check in time is 3pm, and checkout is 10am.
Can I check in early or check out late?
Early check ins or late check outs can sometimes be catered to, though we will generally not be able to confirm this until a few days before arrival as it will depend on the availability of the home, as well as the cleaning schedule. Where possible and when available, we will always do our best to cater to these requests.
Do I have to pay in advance?
Yes. We run on a live availability system, and payment of your initial deposit is what will secure your booking.
What are the payment due dates?
A deposit payment of 50% is generally required at the time of booking, and the remaining balance is due 6 weeks before your arrival date. In some circumstances we may be able to split these into smaller, more frequent payments - please enquire with our team.
How can I pay for my booking?
You can pay by direct transfer with Online Banking (NZ Bank accounts only), by credit card, or by international bank transfer for our overseas guests. When paying by credit card there may be a surcharge that is applied by the payment provider. When paying by International bank transfer, there will be bank fees at both ends (usually between $15-$30) that will also need to be paid.
What happens if I need to cancel my booking?
Full Booking Terms and Conditions, including the cancellation policy can be found in our terms and conditions here
Can I change my booking dates after paying a deposit?
Yes. If you are simply shifting your booking by a day or so, then no worries! If you are looking at making a major change for any reason, the amount of notice we are given will make a difference.
Are pets allowed at the property?
We are pet friendly! Please note not all properties are fully fenced. If you are bringing a dog with you please be a responsible dog owner and clean up after your dog outside and inside. We reserve the right to charge extra if excess cleaning is required or damage from dogs.
Are children welcome?
Villas 2-5 have capacity for 2x guests and villa 1 has capacity for up to 4x guests, children are welcome!
Is there parking available?
Yes we have limited onsite parking available on road parking is available outside the property also.